The below charts provide a breakdown for each survey question on the ServiceNow Salary Influence Survey 2020. Each chart indicates the percentage of the responding population that selected a particular response for the given question. Some questions were omitted from this summary due to the risk of revealing identifying information. Questions omitted from this summary were still used in the analysis of the data to produce the final results.
Which of the following best describes your current job role?
Response
Percent of Respondents
ServiceNow Developer/Programmer
50.43%
Solutions Architect
12.61%
Technical Architect
12.17%
ServiceNow Administrator
8.26%
Manager
3.04%
Business Analyst
2.61%
Project Manager
2.17%
Technical Analyst
2.17%
Director
1.74%
Engagement Manager
0.87%
Pre-Sales Consultant
0.87%
Executive
0.43%
All of the above
0.43%
Practice Lead
0.43%
Reporting/PA Admin
0.43%
Process Owner
0.43%
Fullstack Developer
0.43%
CTO
0.43%
Which of the following best describes your job level?
Response
Percent of Respondents
1 - Entry level
4.78%
2 - Intermediate or experienced level
41.74%
3 - Senior experienced level
37.39%
4 - First-level management
3.48%
5 - Middle-level management
7.83%
6 - Senior, executive or top-level management
3.48%
Prefer not to disclose
1.30%
What percent of the time do you typically spend working remotely (before the COVID-19 Pandemic)?
Response
Percent of Respondents
0
15.22%
2
0.87%
4
0.43%
5
3.48%
6
0.43%
8
1.30%
9
1.74%
10
5.65%
13
0.43%
15
0.43%
20
12.17%
30
3.48%
33
0.43%
35
0.87%
40
4.35%
50
4.35%
60
2.61%
70
1.74%
75
0.43%
80
3.04%
90
2.61%
95
0.87%
98
0.43%
99
0.43%
100
30.43%
Prefer not to disclose
1.74%
How many hours do you work in a typical work day?
Response
Percent of Respondents
0
0.43%
5
0.87%
6
3.04%
7
3.48%
8
33.91%
9
26.09%
10
20.43%
11
1.74%
12
2.17%
14
0.43%
16
0.43%
Prefer not to disclose
6.96%
For each of the following skills, please select the highest frequency at which you typically use the skill on the job.
Teamwork
Drive and enthusiasm
Flexibility / Adaptability
Communication and Presentation Skills
Project Management
Change Management
Multi-Lingual
Daily
82.61%
78.26%
74.78%
73.04%
33.48%
18.70%
30.43%
Weekly
11.30%
10.43%
15.22%
19.13%
28.70%
33.48%
3.91%
Monthly
2.61%
4.35%
3.04%
2.61%
13.04%
22.61%
1.74%
Quarterly
0.43%
0.43%
0.43%
1.74%
2.61%
4.35%
0.87%
Yearly
0.00%
0.00%
1.30%
0.00%
1.30%
0.00%
2.17%
Less Than Yearly
0.00%
0.87%
0.43%
0.43%
2.61%
5.22%
20.87%
Prefer not to disclose
3.04%
5.65%
4.78%
3.04%
18.26%
15.65%
40.00%
Product Demo
Sales
Lead Generation / Marketing
Daily
3.04%
6.52%
4.78%
Weekly
24.78%
5.65%
3.48%
Monthly
30.87%
10.87%
10.87%
Quarterly
13.48%
8.70%
4.78%
Yearly
2.61%
4.78%
3.48%
Less Than Yearly
3.04%
16.52%
19.13%
Prefer not to disclose
22.17%
46.96%
53.48%
Documentation
Service Catalog Design
Process Design
Architectural Design
Daily
18.70%
14.78%
10.43%
14.78%
Weekly
35.22%
27.83%
28.26%
28.26%
Monthly
23.91%
23.04%
22.61%
17.39%
Quarterly
7.83%
6.52%
13.48%
9.57%
Yearly
0.87%
5.65%
2.17%
2.17%
Less Than Yearly
0.43%
6.09%
2.17%
2.61%
Prefer not to disclose
13.04%
16.09%
20.87%
25.22%
Javascript
Client Script Development
UI Policy Configuration
Business Rule Development
HTML
Service Catalog Configuration
CSS
Front End Development
Integration Development (REST / SOAP / JDBC / etc)
Scripted REST API Development
Workspaces Configuration
Other Programming Languages (Java, Python, Perl, etc)
Jelly
Daily
62.17%
38.26%
37.83%
33.91%
24.35%
19.57%
19.13%
16.09%
8.26%
6.52%
8.70%
4.78%
3.48%
Weekly
13.91%
33.48%
31.74%
34.35%
21.30%
28.26%
18.26%
18.70%
25.65%
13.48%
13.04%
6.96%
5.65%
Monthly
8.26%
11.30%
12.17%
13.48%
23.48%
19.13%
23.48%
16.96%
24.78%
28.70%
11.74%
13.91%
16.96%
Quarterly
2.17%
2.17%
2.61%
2.61%
4.78%
9.57%
6.96%
7.83%
13.91%
18.70%
11.74%
9.13%
16.09%
Yearly
1.30%
1.74%
2.17%
2.17%
3.04%
3.91%
5.22%
5.65%
4.35%
4.78%
3.48%
7.39%
9.57%
Less Than Yearly
1.74%
3.48%
3.04%
2.61%
6.52%
5.65%
7.39%
9.57%
6.09%
7.83%
16.52%
17.83%
15.22%
Prefer not to disclose
10.43%
9.57%
10.43%
10.87%
16.52%
13.91%
19.57%
25.22%
16.96%
20.00%
34.78%
40.00%
33.04%
For each of the following ServiceNow products, please indicate the highest frequency with which you perform work related to the product in your current role.
IT Service Management
Custom Applications
IT Operations Management
IT Business Management
Customer Service Management
Software Asset Management
HR Service Delivery
Security Operations
Governance, Risk, and Compliance
Daily
67.83%
23.04%
23.04%
16.96%
12.17%
7.83%
9.13%
3.91%
3.04%
Weekly
16.52%
17.39%
17.39%
12.17%
7.83%
8.26%
5.22%
6.09%
6.52%
Monthly
4.35%
14.35%
13.04%
14.35%
10.00%
8.70%
5.22%
5.22%
5.22%
Quarterly
4.35%
9.57%
6.96%
6.96%
7.83%
6.96%
8.70%
8.70%
8.70%
Yearly
1.30%
3.91%
2.61%
3.04%
2.61%
3.48%
3.48%
3.04%
3.04%
Less Than Yearly
0.87%
2.61%
7.83%
8.26%
10.00%
15.22%
17.39%
20.00%
19.13%
Prefer not to disclose
4.78%
29.13%
29.13%
38.26%
49.57%
49.57%
50.87%
53.04%
54.35%
Service Catalog
Workflow Editor
Service Portal / UX / Front End
Flow Designer
Performance Analytics
Automated Test Framework
Integration Hub
Virtual Agent
Now Mobile
Predictive Intelligence
Daily
36.09%
28.26%
24.78%
10.43%
6.96%
7.39%
6.09%
6.09%
3.48%
2.61%
Weekly
28.26%
26.09%
20.00%
15.22%
11.30%
10.87%
7.83%
3.48%
6.96%
2.61%
Monthly
13.48%
16.52%
15.65%
16.52%
15.65%
14.78%
10.43%
10.87%
11.74%
5.22%
Quarterly
2.61%
3.91%
6.96%
6.09%
9.57%
10.87%
9.13%
10.87%
12.61%
5.65%
Yearly
3.48%
3.48%
1.30%
3.48%
5.65%
6.52%
4.35%
4.35%
2.17%
3.48%
Less Than Yearly
1.74%
3.48%
5.22%
10.87%
10.43%
10.43%
13.48%
14.78%
15.22%
20.43%
Prefer not to disclose
14.35%
18.26%
26.09%
37.39%
40.43%
39.13%
48.70%
49.57%
47.83%
60.00%
Please rate the degree to which you agree with the following statements
I contribute directly to maintaining and improving quality of my organization’s product or service
I contribute directly to generating revenue for my current organization
I contribute directly to reducing operational costs for my current organization
My organization would be negatively impacted if I left
My organization would find it challenging to replace me if I left
5 - Strongly Agree
54.35%
45.22%
40.87%
32.61%
29.13%
4 - Agree
36.09%
24.78%
32.61%
27.83%
29.57%
3 - Neutral
4.35%
14.35%
15.22%
23.04%
21.30%
2 - Disagree
1.30%
5.65%
2.61%
8.26%
8.70%
1 - Strongly Disagree
0.43%
6.09%
2.61%
3.04%
6.09%
Prefer not to disclose
3.48%
3.91%
6.09%
5.22%
5.22%
Please rate the degree to which you are satisfied with the following
Your current employer
Your current role
Your future career prospects
Your current pay / compensation
5 - Very Satisfied
25.65%
23.48%
26.52%
16.09%
4 - Satisfied
43.91%
45.65%
36.09%
36.96%
3 - Neither satisfied nor dissatisfied
18.26%
20.43%
24.35%
17.39%
2 - Dissatisfied
9.57%
6.09%
9.13%
20.00%
1 - Very Dissatisfied
0.87%
2.17%
1.30%
7.83%
Prefer not to disclose
1.74%
2.17%
2.61%
1.74%
Are you currently paid Salary or Hourly?
Response
Percent of Respondents
Salary
93.48%
Hourly
6.09%
Prefer not to disclose
0.43%
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