In case you missed it over the weekend, I posted the video above to youtube covering the new UX system that powers ServiceNow Workspaces. And according to reliable information, this system will be eventually taking over most, if not all, of the web UI's at ServiceNow including Service Portal.

In short: No, I do not think Service Portal is going away any time soon. However, I hope Service Portal does go away.

Time is one of my least favorite data constructs to work with. As some members of my team discovered, there can be a whole lot of pain and sorrow running free when it comes to working with time zones.

The following is the recording of the Configuration vs Customization session that I presented at Knowledge 19.

The following is the recording of the Building a Modular Public Website on Service Portal session that Thais Pulliam and I presented at Knowledge 19.