What drives your salary in the ServiceNow industry? Today I'm kicking off the ServiceNow Salary Influence Survey 2020 to help answer that question and more. If you are interested in participating, be sure to take the survey and share. The more we collect, the more we'll know.

In case you missed it over the weekend, I posted the video above to youtube covering the new UX system that powers ServiceNow Workspaces. And according to reliable information, this system will be eventually taking over most, if not all, of the web UI's at ServiceNow including Service Portal.

In short: No, I do not think Service Portal is going away any time soon. However, I hope Service Portal does go away.

Time is one of my least favorite data constructs to work with. As some members of my team discovered, there can be a whole lot of pain and sorrow running free when it comes to working with time zones.

The following is the recording of the Configuration vs Customization session that I presented at Knowledge 19.