In short: No, I do not think Service Portal is going away any time soon. However, I hope Service Portal does go away.

Time is one of my least favorite data constructs to work with. As some members of my team discovered, there can be a whole lot of pain and sorrow running free when it comes to working with time zones.

The following is the recording of the Configuration vs Customization session that I presented at Knowledge 19.

The following is the recording of the Building a Modular Public Website on Service Portal session that Thais Pulliam and I presented at Knowledge 19.

The following is a summary of the Configuration vs Customization session that I presented at Knowledge 19.