The following is a summary of the Configuration vs Customization session that I presented at Knowledge 19.

Extension Points are a Scoped Application Developer tool launched in the London version of ServiceNow. In this article, we take a look at how it compares to previous ways of accomplishing similar tasks.

Since CSS evaluation is highly dependent on it's order, it helps to understand how the different Service Portal CSS fields get ordered and processed. Unfortunately, the story is more complicated than most documentation reveals.

Everyone knows when using GlideRecord, getValue is the best practice for returning a string value. Or is it? In this post, I conduct an analysis to see if getValue is truly the King of the String.

Few things are worse than performing a bulk import of data into ServiceNow only to realize you got something horribly wrong in the Transform Map. Recently I have been toying with a combination of pre-import steps that can be taken to enable rolling back these changes.