The below charts provide a breakdown for each survey question on the ServiceNow Salary Influence Survey 2020. Each chart indicates the percentage of the responding population that selected a particular response for the given question. Some questions were omitted from this summary due to the risk of revealing identifying information. Questions omitted from this summary were still used in the analysis of the data to produce the final results.

Contents:

1. Currency
2. What is your current employment status?
3. Which of the following best describes your current job role?
4. Which of the following best describes your current job level?
5. Age
6. Gender
7. Ethnicity
8. In which country are you employed?
9. How many years of total career experience do you have?
10. How many years of experience do you have working in an IT field?
11. How many years of experience do you have working with ServiceNow?
12. Which of the following best describes your current employer?
13. Which of the following best describes the Industry in which your current employer operates?
14. Which of the following best describes your current employer’s primary business model?
15. Which of the following best describes how many people currently work for your current employer?
16. Is your current employer a for profit or non-profit organization?
17. I have a close professional relationship with peers within my current employer’s organization
18. I have a close professional relationship with peers around the ServiceNow industry
19. I have a close professional relationship with my immediate supervisor
20. I have a close professional relationship with my senior management
21. I have a close professional relationship with my executive management
22. I negotiate for higher pay after a potential employer makes an initial offer
23. I negotiate for higher pay from my employer at predetermined intervals specified by my employer
24. I negotiate for higher pay from my employer when I receive a promotion
25. I negotiate for higher pay from my employer when I feel I deserve it
26. My professional network is involved in potential employers making me a job offer
27. How important is a pay increase to you when considering future job opportunities?
28. How important have pay increases been to you when considering past job opportunities up until now?

Currency

Response	Percent of Respondents
US Dollar (USD)	64.44%
British Pound (GBP)	9.44%
Indian Rupee (INR)	7.22%
Euro (EUR)	6.11%
Canadian Dollar (CAD)	6.11%
Australian Dollar (AUD)	3.89%
Tunisian Dinar (TND)	0.56%
Bulgarian Lev (BGN)	0.56%
Philippine Peso (PHP)	0.56%
Pakistani Rupee (PKR)	0.56%
Moroccan Dirham (MAD)	0.56%

What is your current employment status?

Response	Percent of Respondents
Permanent - Full Time	96.11%
Freelance / Contractor	2.22%
Unemployed	1.11%
Prefer not to disclose	0.56%

Which of the following best describes your current job role?

Response	Percent of Respondents
ServiceNow Developer/Programmer	41.67%
Technical Architect	16.67%
Solutions Architect	14.44%
ServiceNow Administrator	8.89%
Manager	4.44%
Director	3.33%
Pre-Sales Consultant	3.33%
Business Analyst	2.78%
Project Manager	2.22%
Engagement Manager	1.11%
Prefer not to disclose	0.56%
Technical Analyst	0.56%

Which of the following best describes your current job level?

Response	Percent of Respondents
Entry level	2.78%
Intermediate or experienced level	37.22%
Senior experienced level	43.89%
First-level management	5.00%
Middle-level management	8.89%
Senior, executive or top-level management	2.22%
Prefer not to disclose	0.56%

Age

Response	Percent of Respondents
18-24	2.78%
25-34	51.67%
35-44	31.11%
45-54	8.89%
55+	1.11%
Prefer not to disclose	4.44%

Gender

Response	Percent of Respondents
Male	80.56%
Female	15.00%
Prefer not to disclose	3.89%
Non-binary	0.56%

Ethnicity

Response	Percent of Respondents
White / Caucasian	63.33%
Asian	17.78%
Prefer not to disclose	5.00%
Mixed / multiple ethnic groups	4.44%
Black, African or Caribbean	3.89%
Hispanic or Latino	3.89%
Arab	1.67%

In which country are you employed?

Response	Percent of Respondents
United States	63.33%
United Kingdom	9.44%
India	7.22%
Canada	6.11%
Australia	3.33%
Germany	2.22%
Prefer not to disclose	1.11%
Russia	1.11%
Bulgaria	1.11%
Luxembourg	1.11%
Pakistan	0.56%
Belgium	0.56%
Philippines	0.56%
Tunisia	0.56%
New Zealand	0.56%
Morocco	0.56%
Netherlands	0.56%

How many years of total career experience do you have?

Response	Percent of Respondents
1	0.56%
2	2.22%
3	2.78%
4	6.67%
5	4.44%
6	5.00%
7	4.44%
8	6.67%
9	5.56%
10	7.78%
11	5.00%
12	5.56%
13	2.78%
14	2.22%
15	7.78%
16	3.89%
17	0.56%
18	1.67%
20	5.56%
21	3.89%
22	2.22%
23	1.67%
24	1.67%
25	2.22%
26	0.56%
27	1.11%
30	1.11%
32	0.56%
33	0.56%
35	0.56%
38	1.11%
Prefer not to disclose	1.67%

How many years of experience do you have working in an IT field?

Response	Percent of Respondents
0	0.56%
1	1.11%
2	2.78%
3	5.56%
4	10.00%
5	5.00%
6	6.67%
7	5.56%
8	6.11%
9	4.44%
10	11.11%
11	3.89%
12	2.22%
13	2.22%
14	1.67%
15	7.78%
16	3.89%
17	1.11%
18	1.11%
20	2.22%
21	3.89%
22	2.22%
23	2.22%
24	1.67%
25	1.67%
31	0.56%
32	0.56%
38	0.56%
Prefer not to disclose	1.67%

How many years of experience do you have working with ServiceNow?

Response	Percent of Respondents
0	1.11%
1	3.89%
2	10.00%
3	12.22%
4	14.44%
5	11.11%
6	11.67%
7	11.11%
8	9.44%
9	2.78%
10	5.56%
11	2.22%
12	2.22%
14	0.56%
Prefer not to disclose	1.67%

Which of the following best describes your current employer?

Response	Percent of Respondents
ServiceNow Services Partner / Consultancy	55.56%
ServiceNow Customer / End User	32.78%
ServiceNow Employee	2.78%
Independent Consultant / Contractor	2.22%
ServiceNow ISV (Independent Software Vendor)	1.67%
Unemployment	0.56%
Prefer not to disclose	4.44%

Which of the following best describes the Industry in which your current employer operates?

Response	Percent of Respondents
Consultancy/Agency	24.44%
IT Services	20.56%
Prefer not to disclose	8.89%
Software/Internet	7.22%
Banking and Finance	6.67%
Education	5.56%
Professional Services	3.89%
Health and Life Sciences	3.89%
Retail	2.78%
Logistics	2.22%
Government	2.22%
Manufacturing	2.22%
Financial Services	2.22%
Insurance	1.67%
Federal	1.11%
Energy	1.11%
All the above	0.56%
Many of the above	0.56%
Very large industry-agnostic consultancy	0.56%
Multi-facet depending on each client’s industry	0.56%
Identity governance administration	0.56%
All	0.56%

Which of the following best describes your current employer’s primary business model?

Response	Percent of Respondents
B2B (business-to-business)	49.44%
B2C (business-to-consumer)	14.44%
Not sure	11.11%
B2B2C (business-to-business-to-consumer)	10.56%
Prefer not to disclose	9.44%
Not applicable	5.00%

Which of the following best describes how many people currently work for your current employer?

Response	Percent of Respondents
2-10 employees	2.78%
11-50 employees	5.00%
51-200 employees	9.44%
201-500 employees	19.44%
501-1,000 employees	2.78%
1,001-5,000 employees	13.33%
5,001-10,000 employees	6.67%
More than 10,000 employees	32.78%
Prefer not to disclose	7.78%

Is your current employer a for profit or non-profit organization?

Response	Percent of Respondents
For Profit	82.22%
Non-Profit	5.56%
Not Sure	5.00%
Prefer not to disclose	7.22%

I have a close professional relationship with peers within my current employer’s organization

Response	Percent of Respondents
Strongly Agree	33.33%
Agree	40.00%
Neutral	16.11%
Disagree	4.44%
Strongly Disagree	1.11%
Prefer not to disclose	5.00%

I have a close professional relationship with peers around the ServiceNow industry

Response	Percent of Respondents
Strongly Agree	20.00%
Agree	33.89%
Neutral	25.56%
Disagree	14.44%
Strongly Disagree	0.56%
Prefer not to disclose	5.56%

I have a close professional relationship with my immediate supervisor

Response	Percent of Respondents
Strongly Agree	32.22%
Agree	39.44%
Neutral	15.56%
Disagree	6.11%
Strongly Disagree	1.67%
Prefer not to disclose	5.00%

I have a close professional relationship with my senior management

Response	Percent of Respondents
Strongly Agree	18.33%
Agree	30.56%
Neutral	31.11%
Disagree	11.67%
Strongly Disagree	3.33%
Prefer not to disclose	5.00%

I have a close professional relationship with my executive management

Response	Percent of Respondents
Strongly Agree	12.78%
Agree	12.78%
Neutral	31.11%
Disagree	26.67%
Strongly Disagree	10.00%
Prefer not to disclose	6.67%

I negotiate for higher pay after a potential employer makes an initial offer

Response	Percent of Respondents
Always	19.44%
Often	22.22%
Sometimes	26.11%
Rarely	16.67%
Never	9.44%
Prefer not to disclose	6.11%

I negotiate for higher pay from my employer at predetermined intervals specified by my employer

Response	Percent of Respondents
Always	11.11%
Often	12.78%
Sometimes	23.33%
Rarely	23.33%
Never	20.56%
Prefer not to disclose	8.89%

I negotiate for higher pay from my employer when I receive a promotion

Response	Percent of Respondents
Always	23.89%
Often	18.89%
Sometimes	20.56%
Rarely	11.67%
Never	17.22%
Prefer not to disclose	7.78%

I negotiate for higher pay from my employer when I feel I deserve it

Response	Percent of Respondents
Always	11.67%
Often	18.89%
Sometimes	25.00%
Rarely	17.78%
Never	17.78%
Prefer not to disclose	8.89%

My professional network is involved in potential employers making me a job offer

Response	Percent of Respondents
Always	16.11%
Often	29.44%
Sometimes	25.00%
Rarely	15.00%
Never	5.00%
Prefer not to disclose	9.44%

How important is a pay increase to you when considering future job opportunities?

Response	Percent of Respondents
Extremely important	36.67%
Very important	32.22%
Moderately important	20.56%
Slightly important	3.89%
Not at all important	0.56%
Prefer not to disclose	6.11%

How important have pay increases been to you when considering past job opportunities up until now?

Response	Percent of Respondents
Extremely important	30.00%
Very important	37.22%
Moderately important	21.67%
Slightly important	3.89%
Not at all important	1.11%
Prefer not to disclose	6.11%