The below charts provide a breakdown for each survey question on the ServiceNow Salary Influence Survey 2020. Each chart indicates the percentage of the responding population that selected a particular response for the given question. Some questions were omitted from this summary due to the risk of revealing identifying information. Questions omitted from this summary were still used in the analysis of the data to produce the final results.

Contents:

  1. Currency
  2. What is your current employment status?
  3. Which of the following best describes your current job role?
  4. Which of the following best describes your current job level?
  5. Age
  6. Gender
  7. Ethnicity
  8. In which country are you employed?
  9. How many years of total career experience do you have?
  10. How many years of experience do you have working in an IT field?
  11. How many years of experience do you have working with ServiceNow?
  12. Which of the following best describes your current employer?
  13. Which of the following best describes the Industry in which your current employer operates?
  14. Which of the following best describes your current employer’s primary business model?
  15. Which of the following best describes how many people currently work for your current employer?
  16. Is your current employer a for profit or non-profit organization?
  17. I have a close professional relationship with peers within my current employer’s organization
  18. I have a close professional relationship with peers around the ServiceNow industry
  19. I have a close professional relationship with my immediate supervisor
  20. I have a close professional relationship with my senior management
  21. I have a close professional relationship with my executive management
  22. I negotiate for higher pay after a potential employer makes an initial offer
  23. I negotiate for higher pay from my employer at predetermined intervals specified by my employer
  24. I negotiate for higher pay from my employer when I receive a promotion
  25. I negotiate for higher pay from my employer when I feel I deserve it
  26. My professional network is involved in potential employers making me a job offer
  27. How important is a pay increase to you when considering future job opportunities?
  28. How important have pay increases been to you when considering past job opportunities up until now?

Currency

Survey Responses by Currency
Response Percent of Respondents
US Dollar (USD) 64.44%
British Pound (GBP) 9.44%
Indian Rupee (INR) 7.22%
Euro (EUR) 6.11%
Canadian Dollar (CAD) 6.11%
Australian Dollar (AUD) 3.89%
Tunisian Dinar (TND) 0.56%
Bulgarian Lev (BGN) 0.56%
Philippine Peso (PHP) 0.56%
Pakistani Rupee (PKR) 0.56%
Moroccan Dirham (MAD) 0.56%

What is your current employment status?

Survey Responses by Employment Status
Response Percent of Respondents
Permanent - Full Time 96.11%
Freelance / Contractor 2.22%
Unemployed 1.11%
Prefer not to disclose 0.56%

Which of the following best describes your current job role?

Survey Responses by Current Job Role
Response Percent of Respondents
ServiceNow Developer/Programmer 41.67%
Technical Architect 16.67%
Solutions Architect 14.44%
ServiceNow Administrator 8.89%
Manager 4.44%
Director 3.33%
Pre-Sales Consultant 3.33%
Business Analyst 2.78%
Project Manager 2.22%
Engagement Manager 1.11%
Prefer not to disclose 0.56%
Technical Analyst 0.56%

Which of the following best describes your current job level?

Survey Responses by Current Job Level
Response Percent of Respondents
Entry level 2.78%
Intermediate or experienced level 37.22%
Senior experienced level 43.89%
First-level management 5.00%
Middle-level management 8.89%
Senior, executive or top-level management 2.22%
Prefer not to disclose 0.56%

Age

Survey Responses by Age
Response Percent of Respondents
18-24 2.78%
25-34 51.67%
35-44 31.11%
45-54 8.89%
55+ 1.11%
Prefer not to disclose 4.44%

Gender

Survey Responses by Gender
Response Percent of Respondents
Male 80.56%
Female 15.00%
Prefer not to disclose 3.89%
Non-binary 0.56%

Ethnicity

Survey Responses by Ethnicity
Response Percent of Respondents
White / Caucasian 63.33%
Asian 17.78%
Prefer not to disclose 5.00%
Mixed / multiple ethnic groups 4.44%
Black, African or Caribbean 3.89%
Hispanic or Latino 3.89%
Arab 1.67%

In which country are you employed?

Survey Responses by Country
Response Percent of Respondents
United States 63.33%
United Kingdom 9.44%
India 7.22%
Canada 6.11%
Australia 3.33%
Germany 2.22%
Prefer not to disclose 1.11%
Russia 1.11%
Bulgaria 1.11%
Luxembourg 1.11%
Pakistan 0.56%
Belgium 0.56%
Philippines 0.56%
Tunisia 0.56%
New Zealand 0.56%
Morocco 0.56%
Netherlands 0.56%

How many years of total career experience do you have?

Survey Responses by Total Years of Professional Experience
Response Percent of Respondents
1 0.56%
2 2.22%
3 2.78%
4 6.67%
5 4.44%
6 5.00%
7 4.44%
8 6.67%
9 5.56%
10 7.78%
11 5.00%
12 5.56%
13 2.78%
14 2.22%
15 7.78%
16 3.89%
17 0.56%
18 1.67%
20 5.56%
21 3.89%
22 2.22%
23 1.67%
24 1.67%
25 2.22%
26 0.56%
27 1.11%
30 1.11%
32 0.56%
33 0.56%
35 0.56%
38 1.11%
Prefer not to disclose 1.67%

How many years of experience do you have working in an IT field?

Survey Responses by Total Years of IT Experience
Response Percent of Respondents
0 0.56%
1 1.11%
2 2.78%
3 5.56%
4 10.00%
5 5.00%
6 6.67%
7 5.56%
8 6.11%
9 4.44%
10 11.11%
11 3.89%
12 2.22%
13 2.22%
14 1.67%
15 7.78%
16 3.89%
17 1.11%
18 1.11%
20 2.22%
21 3.89%
22 2.22%
23 2.22%
24 1.67%
25 1.67%
31 0.56%
32 0.56%
38 0.56%
Prefer not to disclose 1.67%

How many years of experience do you have working with ServiceNow?

Survey Responses by Total Years of IT Experience
Response Percent of Respondents
0 1.11%
1 3.89%
2 10.00%
3 12.22%
4 14.44%
5 11.11%
6 11.67%
7 11.11%
8 9.44%
9 2.78%
10 5.56%
11 2.22%
12 2.22%
14 0.56%
Prefer not to disclose 1.67%

Which of the following best describes your current employer?

Survey Responses by Current Employer's Category
Response Percent of Respondents
ServiceNow Services Partner / Consultancy 55.56%
ServiceNow Customer / End User 32.78%
ServiceNow Employee 2.78%
Independent Consultant / Contractor 2.22%
ServiceNow ISV (Independent Software Vendor) 1.67%
Unemployment 0.56%
Prefer not to disclose 4.44%

Which of the following best describes the Industry in which your current employer operates?

Survey Responses by Current Employer's Industry
Response Percent of Respondents
Consultancy/Agency 24.44%
IT Services 20.56%
Prefer not to disclose 8.89%
Software/Internet 7.22%
Banking and Finance 6.67%
Education 5.56%
Professional Services 3.89%
Health and Life Sciences 3.89%
Retail 2.78%
Logistics 2.22%
Government 2.22%
Manufacturing 2.22%
Financial Services 2.22%
Insurance 1.67%
Federal 1.11%
Energy 1.11%
All the above 0.56%
Many of the above 0.56%
Very large industry-agnostic consultancy 0.56%
Multi-facet depending on each client’s industry 0.56%
Identity governance administration 0.56%
All 0.56%

Which of the following best describes your current employer’s primary business model?

Survey Responses by Current Employer's Business Model
Response Percent of Respondents
B2B (business-to-business) 49.44%
B2C (business-to-consumer) 14.44%
Not sure 11.11%
B2B2C (business-to-business-to-consumer) 10.56%
Prefer not to disclose 9.44%
Not applicable 5.00%

Which of the following best describes how many people currently work for your current employer?

Survey Responses by Current Employer's Size
Response Percent of Respondents
2-10 employees 2.78%
11-50 employees 5.00%
51-200 employees 9.44%
201-500 employees 19.44%
501-1,000 employees 2.78%
1,001-5,000 employees 13.33%
5,001-10,000 employees 6.67%
More than 10,000 employees 32.78%
Prefer not to disclose 7.78%

Is your current employer a for profit or non-profit organization?

Survey Responses by Current Employer's Profit Status
Response Percent of Respondents
For Profit 82.22%
Non-Profit 5.56%
Not Sure 5.00%
Prefer not to disclose 7.22%

I have a close professional relationship with peers within my current employer’s organization

Survey Responses: I have a close professional relationship with peers within my current employer's organization
Response Percent of Respondents
Strongly Agree 33.33%
Agree 40.00%
Neutral 16.11%
Disagree 4.44%
Strongly Disagree 1.11%
Prefer not to disclose 5.00%

I have a close professional relationship with peers around the ServiceNow industry

Survey Responses: I have a close professional relationship with peers around the ServiceNow industry
Response Percent of Respondents
Strongly Agree 20.00%
Agree 33.89%
Neutral 25.56%
Disagree 14.44%
Strongly Disagree 0.56%
Prefer not to disclose 5.56%

I have a close professional relationship with my immediate supervisor

Survey Responses: I have a close professional relationship with my immediate supervisor
Response Percent of Respondents
Strongly Agree 32.22%
Agree 39.44%
Neutral 15.56%
Disagree 6.11%
Strongly Disagree 1.67%
Prefer not to disclose 5.00%

I have a close professional relationship with my senior management

Survey Responses: I have a close professional relationship with my senior management
Response Percent of Respondents
Strongly Agree 18.33%
Agree 30.56%
Neutral 31.11%
Disagree 11.67%
Strongly Disagree 3.33%
Prefer not to disclose 5.00%

I have a close professional relationship with my executive management

Survey Responses: I have a close professional relationship with my executive management
Response Percent of Respondents
Strongly Agree 12.78%
Agree 12.78%
Neutral 31.11%
Disagree 26.67%
Strongly Disagree 10.00%
Prefer not to disclose 6.67%

I negotiate for higher pay after a potential employer makes an initial offer

Survey Responses: I negotiate for higher pay after a potential employer makes an initial offer
Response Percent of Respondents
Always 19.44%
Often 22.22%
Sometimes 26.11%
Rarely 16.67%
Never 9.44%
Prefer not to disclose 6.11%

I negotiate for higher pay from my employer at predetermined intervals specified by my employer

Survey Responses: I negotiate for higher pay from my employer at predetermined intervals specified by my employer
Response Percent of Respondents
Always 11.11%
Often 12.78%
Sometimes 23.33%
Rarely 23.33%
Never 20.56%
Prefer not to disclose 8.89%

I negotiate for higher pay from my employer when I receive a promotion

Survey Responses: I negotiate for higher pay from my employer when I receive a promotion
Response Percent of Respondents
Always 23.89%
Often 18.89%
Sometimes 20.56%
Rarely 11.67%
Never 17.22%
Prefer not to disclose 7.78%

I negotiate for higher pay from my employer when I feel I deserve it

Survey Responses: I negotiate for higher pay from my employer when I feel I deserve it
Response Percent of Respondents
Always 11.67%
Often 18.89%
Sometimes 25.00%
Rarely 17.78%
Never 17.78%
Prefer not to disclose 8.89%

My professional network is involved in potential employers making me a job offer

Survey Responses: My professional network is involved in potential employers making me a job offer
Response Percent of Respondents
Always 16.11%
Often 29.44%
Sometimes 25.00%
Rarely 15.00%
Never 5.00%
Prefer not to disclose 9.44%

How important is a pay increase to you when considering future job opportunities?

Survey Responses: How important is a pay increase to you when considering future job opportunities?
Response Percent of Respondents
Extremely important 36.67%
Very important 32.22%
Moderately important 20.56%
Slightly important 3.89%
Not at all important 0.56%
Prefer not to disclose 6.11%

How important have pay increases been to you when considering past job opportunities up until now?

Survey Responses: How important have pay increases been to you when considering past job opportunities up until now?
Response Percent of Respondents
Extremely important 30.00%
Very important 37.22%
Moderately important 21.67%
Slightly important 3.89%
Not at all important 1.11%
Prefer not to disclose 6.11%